Service:

HK Electrical Engineers (HK) is a provider of design services. HK's livelihood depends on meeting or exceeding the clients expectations of service throughout the design and construction of our projects. Each of HK's design staff members has attended at least ten seminars on client service and understands that as each issue comes up in the design process, several questions should be asked:

• What are the best options that I can propose as a solution and what are the benefits and detriments to each? This must include all pertinent variables such as: ease of operation and maintenance; short and long term cost impacts, and how does it meet the owners short and long term technological and operational goals including all requisite expansion capacities.
• What is the best way to convey this information given the technical capacities of the recipient? This must take into account the audience relative to their perspective (operations, maintenance, management, financial, etc.) and the form of conveyance (memo, meeting, teleconference etc.).
• What is the fastest time that this issue can be professionally and accurately addressed? This must be presented as a realistic time and date that the design team can meet (ASAP is meaningless). An hour early is far better that a minute late.
• Is this "A Moment of Truth"? HK defines "A Moment of Truth" as an opportunity that occasionally presents itself which allows the designer or project engineer to separate himself/herself from the pack by excelling in his/her response or approach to the challenge. This may be in response to an issue during construction wherein, an engineer not trained in how to deal with conflicts or not adequately supported by the firm might attempt to hide, run-for-cover, point to the other guy, etc. HK views these "Moments of Truth" as points in a designers' carrier that allow one to show his/her character. Nothing less than taking a proactive and positive approach to problem solving is acceptable.

HK principals believe that, although expanding our firm's client base is important, continuing to exceed the expectations of our of current clients is imperative. HK's repeat and referral business has consistently exceeded 95% of our revenue since 1997.

To maintain the level of service our clients have come to expect, HK will continue our existing hiring practices which require significant educational and project design background. HK does not "power-up" and "power-down" every time a project comes in.

HK has in the past, and will continue in the future, turn down projects that either exceed HK’s ability to successfully execute, or do not fit within HK’s long-term business plan. It is this continuity of personnel and our commitment to service that has brought HK to what it is today, and will allow us to continue into the future with strength and loyalty from our clients.

Education:

HK Electrical Engineers (HK) philosophy in project assignment is that innovative design and appropriate product selection can only be accomplished through application of continuing education, years of experience, hard work, and dedicated design team effort. To this end, HK requires that all design team members must have at least 12 years experience in designing systems of the type they are assigned. Our CAD (Computer Aided Drafting) and secretarial staff likewise are required to have at least eight years of experience in their areas of expertise.

To maintain current on changing codes and technologies, HK's design team members are required to take continuing education courses and/or attend a minimum of two product symposiums per year. HK's commitment to education and product research is reflected in our annual expenditure of greater than 2% of our gross revenue.

It is HK's philosophy with regard to education is that by making the commitments and investments listed above, our designs:

• Address the specific needs of our clients for their unique applications.
• Provide solid, well detailed and thought-out contract documents for competitive bidding by contractors.
• Provide seamless integration of systems and between technologies and subsystems.
• Provide state-of-the-art solutions to technological challenges utilizing proven technologies.
• Provide systems that are easy for operators to use and easy for maintenance staff to maintain.
• Provide systems that are easily expandable with built-in flexibility.
• Provide reliable system that includes, where necessary, redundancies in key components.
• Provide systems that are within the Owners' budgetary constraints.

HK believes that the sophistication and complexity of an integrated system should be transparent to the user. These complexities should be limited to within the program that runs the system. From the users perspective, "Simpler is Better".